Refund and Cancellation Policy


Refund & Cancellation Policy – Astro Adhyay

Effective Date: 22/04/2026
Platform Name: Astro Adhyay

1. Introduction

At Astro Adhyay, we strive to provide high-quality astrology services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled.

By using our services, you agree to this policy.

2. Nature of Services

Astro Adhyay provides digital astrology services such as:

  • Kundali generation
  • Horoscope reports
  • Chat/Call consultations with astrologers

Since these are instant and personalized services, refunds are limited.

3. Cancellation Policy

  • Once a service is booked or initiated, it cannot be cancelled
  • For scheduled consultations, cancellation may be allowed only if requested before the session starts
  • In case of astrologer unavailability, the session may be rescheduled or refunded

4. Refund Policy

Refunds will be processed only under the following conditions:

✅ Eligible Cases

  • Payment deducted but service not delivered
  • Technical errors from our platform
  • Duplicate payment for the same service
  • Consultation not conducted due to system or astrologer issue

❌ Non-Refundable Cases

  • Completed consultations (chat/call)
  • Generated Kundali or reports
  • User dissatisfaction with predictions
  • Incorrect details provided by the user

5. Refund Process

  • To request a refund, contact our support team with:
    • Transaction ID
    • Registered mobile/email
    • Issue details
  • Approved refunds will be processed within 5–7 working days
  • The time for amount reflection depends on your bank/payment provider

6. Wallet & Promotional Credits

  • Any wallet balance, bonus, or promotional credits are non-refundable and non-transferable
  • These must be used within the validity period (if applicable)

7. Failed Transactions

  • If your payment fails but money is deducted, it is usually reversed automatically by your bank
  • If not received within 5–7 working days, please contact us

8. Changes to Policy

Astro Adhyay reserves the right to update this policy at any time. Continued use of the platform indicates acceptance of the updated policy.

9. Contact Us

For refund or cancellation requests, please contact:

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